Frequently Asked Questions
Everything you need to know about your DW shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button with specific measurements to help you find the perfect fit for your body type.
What payment methods do you accept?
DW accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.